Starting Counselling: How To Make The Most Of A Free Consultation Call

Taking the first step towards starting therapy can be a mixed bag. You might be feeling excitement, relief, and maybe a little hesitation. Whether you’re seeking therapy for yourself or as a couple, a free consultation call is a valuable opportunity to explore your options, ask questions and get a sense of whether a therapist feels like the right fit for you.

If you’re considering therapy but aren’t sure how to approach the consultation call, I’ve put together some ideas that could help you make the most of it so you can feel informed, confident, and ready for the next step.

 

What Is a Free Consultation Call?

A free consultation call is a short, no-obligation conversation usually by telephone or video call, but some therapists offer these in person. They typically last between 15 to 30 minutes. The purpose of the call is for you and the therapist connect to discuss your needs, concerns, and expectations. This is not a therapy session but an opportunity to explore whether you and the therapist are a good fit for working together.

It’s a two-way process: you’re assessing whether you feel like the therapist could support you with your goals. They’re considering whether they are the best person to support you.

 

Choosing Safely

In the UK therapist, psychotherapist and counsellor aren’t protected titles. This means anyone can use these titles even if they haven’t had appropriate training or experience. Make sure your therapist is registered with a professional body such as BACP, COSRT, UKCP, BACBP. To become and remain a registered member they must be appropriately trained and experienced. A registered professional is held accountable to an ethical code and professional standards and if they breach these the professional body can support you with holding them accountable. You can search their registration status on the professional bodies’ website using their name or their registration number.

 

How to Prepare for Your Consultation Call

Whether your seeking therapy for yourself or for your relationship, it can be helpful to spend some time thinking about what you want from therapy, here are some things to ponder before your call:

 

Clarify Your Reasons for Seeking Therapy

Take a moment to reflect on:

• What’s bringing you to therapy at this time?
• Are you facing a specific challenge, such as anxiety, relationship issues, stress, or personal growth goals?
• If you’re seeking couples therapy, what patterns or struggles are coming up in your relationship?

Talk With Your Partner (If Attending Together)

• What does each of you want from therapy?
• Do you have any questions or concerns about the process?
• What feels most important when choosing a therapist?

You don’t need to have all the answers, but having a sense of your concerns and hopes can make the conversation more focused and productive.

 

What are You Looking for in a Therapist

Think about qualities that would help you feel safe and supported. Would you prefer a direct, structured approach or something more open and exploratory? Are you interested in particular therapeutic methods, such as The Gottman Method, IMAGO Therapy, or attachment-based approaches?

If you’re not sure, that’s okay! During the call you’ll get a sense of what feels right for you or what doesn’t.

Be Ready to Ask Questions

This is your time to gather information, so don’t hesitate to ask things like:

• “What is your approach to therapy?” This helps you understand how the therapist works and whether it aligns with your needs.
• “How do you typically support clients dealing with [your specific concern]?”
• “What can I expect in our first few sessions?”
• “What are your fees and availability?”
• “Do you offer in-person, online, or hybrid sessions?”

 

What to Pay Attention to During the Call

Alongside gathering practical information, it’s also important to tune into how you feel during the conversation. Ask yourself:

• Do I feel heard and understood?
• Does the therapist create a safe and welcoming space?
• Do I feel comfortable asking questions?
• Does their style and approach resonate with me?
• If attending as a couple, do we both feel included and acknowledged?

There’s no perfect checklist, trust your gut therapy works best when you feel at ease with your therapist, even if the topic is uncomfortable.

 

What Happens Next?

At the end of the call, if it feels like a good match, they’ll guide you in scheduling your first session. If not, they may provide referrals to other therapists who might better suit your needs.

You don’t have to decide straight away, take some time after the call to reflect on how you felt. If you’re attending as a couple, discuss your impressions together before making a decision.

 

In Summary

A free consultation call is a low-pressure way to explore your therapy options. Whether you decide to move forward with that therapist or keep searching, simply reaching out is a meaningful step towards growth and healing.

If you’re considering therapy either for yourself or as a couple, why not schedule a free consultation? It could be the beginning of a transformative journey.